Refund & Cancellation Policy

1. Scope

This Policy applies to all services offered by Scale My Marketing, including but not limited to:

Digital Marketing Services

• Meta & Google Ads Management
• Search Engine Optimization (SEO)
• Social Media Management
• Website Design & Development
• Landing Pages & Sales Funnels
• Marketing Automation
• WhatsApp Automation
• Branding & Creative Services
• Consulting & Strategy Sessions
• AI Marketing Services

Digital Products

• Online Training, Workshops & Courses

2. General Refund Policy

Due to the nature of digital and professional services, all payments made to Scale My Marketing are generally final and non-refundable, unless otherwise required by applicable law or expressly agreed in writing.

Once our team begins planning, strategy, consulting, research, design, development, advertising, or implementation work, the allocated time, expertise, software costs, and resources cannot be recovered.

Accordingly, refunds will not be provided simply because:

• You change your mind.
• Your business priorities change.
• You decide not to continue.
• You expected different business results.
• Your campaign does not achieve your desired revenue or ROI.
• You fail to provide required information or approvals.
• You stop responding after the project has started.

3. Non-Refundable Services

The following are non-refundable once purchased or commenced:

• Consultation Fees
• Strategy Sessions
• Audit Services
• Setup Fees
• Website Development
• Funnel Development
• Landing Pages
• Automation Setup
• Advertising Setup
• Campaign Management
• SEO Services
• Social Media Management
• Branding & Design
• Content Creation
• Video Editing
• Copywriting
• AI Implementation
• Software Configuration
• Digital Downloads
• Templates
• Checklists
• Online Courses
• Workshops
• Bootcamps
• Training Programs
• Retainer Fees

4. Advertising Spend

Any advertising budget paid to platforms such as Google, Meta, LinkedIn, YouTube, or other advertising providers is non-refundable.

Advertising charges are collected and processed by the respective platform, and Scale My Marketing has no authority to reverse or refund such charges.

5. Project Cancellation by the Client

Clients may request cancellation by sending written notice via email to consult@scalemymarketing.net.

If cancellation is requested:

• Before work has commenced: we may, at our sole discretion, issue a partial refund after deducting payment gateway charges, administrative costs, and any work already completed.
• After work has commenced: no refund shall be payable for work already performed, resources allocated, or third-party expenses incurred.

Any outstanding invoices for completed work remain payable.

6. Monthly Retainer Services

For recurring monthly services:

• Cancellation requests must be submitted in writing before the next billing cycle.
• Services already paid for will continue until the end of the current billing period unless otherwise agreed.
• No prorated refunds will be issued for unused days within an active billing cycle.

7. Delays Caused by the Client

If the Client delays approvals, content, access, payments, or required information for more than thirty (30) days, the project may be placed on hold.

Such delays do not entitle the Client to a refund. Additional restart or reactivation fees may apply.

8. Service Quality Concerns

If you believe the delivered work does not match the agreed scope, you must notify us in writing within seven (7) days of delivery, providing specific details.

Where appropriate, we will review the concern and may offer reasonable revisions or corrections that fall within the original agreed scope.

9. Chargebacks & Payment Disputes

Before initiating any chargeback or payment dispute with your bank or payment provider, you agree to contact Scale My Marketing and provide us with a reasonable opportunity to resolve the matter.

Initiating fraudulent or unjustified chargebacks after services have commenced may result in:

• Immediate suspension of services.
• Termination of the project.
• Recovery proceedings for outstanding dues.
• Recovery of legal and administrative costs where permitted by law.

10. Exceptional Refunds

In exceptional circumstances, if Scale My Marketing determines that a refund is appropriate, any refund shall:

• Be made solely at our discretion or as required by applicable law.
• Be limited to the portion of services not yet delivered.
• Exclude payment gateway charges, taxes, third-party costs, software fees, advertising spend, and work already completed.

11. Processing Time

If a refund is approved, it will generally be processed within 7–15 business days using the original payment method, subject to banking timelines.

12. Policy Updates

We reserve the right to modify this Refund & Cancellation Policy at any time. The updated version will become effective immediately upon publication on our website.

13. Contact Us

For any questions or refund-related concerns, please contact us: