Terms & Conditions

1. Company

Scale My Marketing provides digital marketing, branding, website development, paid advertising, SEO, social media management, automation, consulting, AI solutions, funnels, lead generation, training, and related digital services.

2. Eligibility

You represent that:

• You are at least 18 years old.
• You have the legal authority to enter into a binding agreement.
• The information you provide is accurate and complete.

3. Scope of Services

Services are provided strictly according to the proposal, quotation, invoice, Statement of Work (SOW), service agreement, or written communication accepted by both parties.

Any work outside the agreed scope shall be chargeable separately.

4. No Guarantee of Results

Digital marketing outcomes depend on numerous factors beyond our control, including but not limited to:

• Platform algorithms
• Market conditions
• Competitor activity
• Advertising budgets
• Customer behaviour
• Product quality
• Pricing
• Sales process
• Platform policies

Accordingly, Scale My Marketing does not guarantee:

• Sales
• Revenue
• Profits
• Leads
• ROAS
• Google rankings
• Search visibility
• Social media growth
• Virality
• Business growth
• Advertising approvals
• Account retention

Any estimates, forecasts, projections, case studies, testimonials, examples, or previous results are illustrative only and do not constitute a guarantee of future performance.

5. Client Responsibilities

The Client shall:

• Provide accurate information.
• Provide required content, credentials, approvals, and assets.
• Review deliverables within a reasonable time.
• Cooperate throughout the project.
• Ensure compliance with applicable laws for their business.

The Company shall not be liable for delays resulting from incomplete information, delayed approvals, or lack of cooperation from the Client.

6. Fees & Payments

Unless otherwise agreed in writing:

• Payments are due in advance.
• Work may commence only after payment is received.
• Milestone payments must be paid before the next phase begins.
• Late payments may result in suspension of services.
• Taxes, if applicable, shall be payable by the Client.
• The Company may suspend or terminate services until outstanding amounts are cleared.

7. Refund Policy

Except where required by applicable law or expressly agreed in writing, all payments made to Scale My Marketing are final and non-refundable. This includes, without limitation:

• Strategy sessions
• Consulting
• Digital marketing services
• Advertising management
• SEO
• Website development
• Funnel creation
• Automation setup
• Design services
• Content creation
• Software setup
• Digital products
• Training
• Workshops
• Retainers
• Advance payments

Because these services involve immediate allocation of professional time, expertise, planning, software costs, and other resources, no refund shall be due merely because the Client changes their mind, pauses the project, becomes dissatisfied with business results, or fails to utilise the services.

Nothing in this clause limits any non-waivable rights available under applicable consumer protection laws.

8. Intellectual Property

Unless otherwise agreed in writing, all intellectual property, methodologies, frameworks, templates, proposals, processes, presentations, source files, automation systems, documents, strategies, marketing assets, website content, branding, software configurations, and materials developed or owned by Scale My Marketing remain our exclusive property until full payment is received.

The Client may not reproduce, distribute, resell, sublicense, reverse engineer, or commercially exploit our intellectual property without prior written consent.

9. Third-Party Platforms

Our services may involve third-party platforms including Google, Meta, Instagram, Facebook, WhatsApp, LinkedIn, YouTube, Shopify, WordPress, payment gateways, CRMs, AI tools, or other service providers. We are not responsible for:

• Platform outages
• Algorithm changes
• Policy changes
• Account suspensions
• Advertising disapprovals
• Platform bugs
• Security incidents on third-party systems
• Third-party pricing changes

The Client remains responsible for complying with the terms of such third-party platforms.

10. Limitation of Liability

To the maximum extent permitted by law, Scale My Marketing shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages, including but not limited to loss of revenue, profits, goodwill, business opportunities, customers, data, reputation, or anticipated savings.

Our aggregate liability arising out of or relating to any claim shall not exceed the total amount actually paid by the Client to Scale My Marketing for the specific service giving rise to that claim during the three (3) months immediately preceding the event.

11. Indemnification

The Client agrees to defend, indemnify, and hold harmless Scale My Marketing, its owners, directors, employees, contractors, and affiliates from any claims, losses, damages, liabilities, penalties, costs, or expenses (including reasonable legal fees) arising from:

• Client-provided content.
• False or misleading information supplied by the Client.
• Intellectual property infringement caused by Client materials.
• The Client's products or services.
• Violations of applicable laws by the Client.
• Breach of these Terms by the Client.

12. Disclaimer

All content, recommendations, educational materials, strategies, consultations, and information are provided on an "as is" and "as available" basis.

Nothing on this Website constitutes legal, financial, tax, accounting, investment, or regulatory advice.

Clients are solely responsible for decisions made based on our services.

13. Confidentiality

Both parties shall keep confidential information private except where disclosure is:

• Required by law;
• Necessary to perform the services; or
• Authorised in writing by the other party.

14. Suspension & Termination

We reserve the right to suspend or terminate services immediately if:

• Payments remain overdue.
• The Client engages in abusive, unlawful, fraudulent, or unethical conduct.
• Continued performance becomes commercially impracticable.
• The Client materially breaches these Terms.

Termination shall not affect our right to recover unpaid fees.

15. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, internet failures, cyberattacks, government actions, pandemics, strikes, or failures of third-party service providers.

16. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable law, the courts located in Delhi, India, shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.

17. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with any signed proposal, quotation, invoice, Statement of Work, or written agreement, constitute the entire agreement between the parties regarding the applicable services.

19. Contact

For any questions regarding these Terms & Conditions, please contact us: